Compatibility and security

Disabling or removing protection increases the risk of computer infection. A compatibility requirement does not establish that a file is safe. If your browser or antivirus displays a warning, stop the download or launch and send support the threat name and file source. Do not bypass the warning or restore a quarantined file without verification.

If you're experiencing lag, freezes, or low FPS while using software — here are the main causes and solutions.

Main causes of lag

  • Weak hardware. Software uses additional system resources. If your PC is already at its limit, lag is inevitable.
  • Disabling or removing protection increases the risk of computer infection. A compatibility requirement does not establish that a file is safe. If your browser or antivirus displays a warning, stop the download or launch and send support the threat name and file source. Do not bypass the warning or restore a quarantined file without verification.
  • Background processes. Browser with 50 tabs, Discord, OBS, and other programs consume RAM and CPU resources.
  • Outdated GPU drivers. Update your NVIDIA or AMD drivers to the latest version.

What to do?

  1. Close unnecessary programs before launching the game.
  2. Lower graphics settings in the game — reduce resolution, disable shadows, anti-aliasing, and other resource-heavy options.
  3. Disable overlays — Discord Overlay, GeForce Experience Overlay, Steam Overlay.
  4. Update GPU drivers from the manufacturer's official website.
  5. Disabling or removing protection increases the risk of computer infection. A compatibility requirement does not establish that a file is safe. If your browser or antivirus displays a warning, stop the download or launch and send support the threat name and file source. Do not bypass the warning or restore a quarantined file without verification.
  6. Check temperatures. CPU or GPU overheating causes throttling and performance drops.
  7. Increase page file if you have less than 16 GB of RAM.

If lag appeared after an update

Sometimes performance issues occur temporarily after game or software updates. In that case:

  • Wait — developers may release an optimization patch.
  • Contact support with a description of the issue and your PC specs.

If nothing helps

Contact us via Telegram and describe the problem. Attach a screenshot of Task Manager during lag — this will help find a solution faster.