Frequently Asked Questions

Check the stage on your original order page. Payment confirmation, delivery, activation and launch problems need different next steps. Help after payment.

Available payment methods are shown by the payment provider at checkout. The options depend on the product and region; confirm the details with support before paying.

First we try to fix or replace the product: support helps with the setup, remotely if needed. If there is no solution, a replacement or a refund is possible — provided that all support recommendations have been followed, including reinstalling Windows if that is required for the purchased software to run. A refund is not issued when: the software or its features stopped working; the account was banned or restricted by a third-party service; the system does not match the stated requirements; the wrong product was bought; the software went offline for an update; you refused to grant remote access for diagnostics. Requests go by email to ivsofte@gmail.com, answered within 10 business days. Full terms are in the Refund Policy.

Help with public instructions for the exact product is available regardless of where you bought it. The original seller handles another seller's order, delivery and refund. Check whether an alternative checkout belongs to our network before treating it as a third-party purchase. Do not send full keys or private links.

Check the email address used at checkout, spam folder and original order page. For DigiSeller/Oplata purchases, recover access at oplata.info using that email. For another checkout, use its original page or seller contacts; Oplata does not store every purchase from other platforms.

Check the payment form and available methods on the original checkout page for the exact product. The provider depends on the checkout; not every purchase uses Oplata. Do not send card details, login codes or private links in chat. Ask the provider about transfers and the seller about the order.

Open the original order page: delivery method and timing depend on the product and checkout terms. Automatic delivery and manual processing are different flows. If the stated time has passed or delivery is missing despite confirmed payment, send the order number privately to the seller.

Check the status on the original order page and with the payment provider. A transfer receipt alone does not confirm the order payment. Do not pay again while checking. Ask the provider about transfer processing and the seller about the order.

Use the instructions for the exact product and edition you bought, linked in the product listing or order delivery. A key is access data, not a universal download link. Download through those instructions or the order. If the link is missing, ask support about that product rather than using another product's guide.

The product defines what each code does and when its term begins. Two codes do not necessarily mean two orders or identical subscriptions. Check delivery details and instructions; clarify their purpose and activation timing before activating. Do not post full codes in a public chat.

Compare the product and plan in the order with the delivery. Do not activate an extra code or buy a replacement until this is clarified. Send the seller the order number and a redacted screenshot of the mismatch. A possible rename or incorrect delivery needs an order-specific check.

Return to the original checkout or delivery page and check its email. Delivery depends on the seller you used. If access is missing, use the seller contacts in the order. Do not create a new account through an unrelated link; there is no universal account for all purchases.

Check the rules for the exact product and the published refund policy. Record the affected period and contact the seller privately with your order number. Pausing a term, compensation or replacement does not apply automatically to every product; the specific order needs review.

Provide the exact product and edition, operating system and version, game launcher, if applicable, error text and steps already tried. Attach a screenshot with keys, email and private links hidden. Check the current instructions. A working product status does not prove compatibility with every system; support must check the actual error.

Zero FPS impact is not guaranteed. Check the exact product requirements and record the symptoms and steps already tried. Do not remove antivirus software or change your system based on generic advice. Continue diagnosis with support using the current product instructions.

One detection proves neither file safety nor a false positive. Do not run an unknown file or disable protection for it. Send support the detection text and download source with keys and personal data hidden; review is specific to the file and product.

Compatibility depends on the exact product, edition, OS build and launcher. Steam and Xbox on PC may differ; a working status does not verify every feature. Check the current listing and instructions. If information conflicts or your version is missing, ask support before changing your system.

There is no universal requirement to run everything as administrator or remove anti-cheat software. Follow the current instructions for the product you bought. Do not change permissions, BIOS or protection based on generic advice; stop if instructions conflict and send support the product name and program message.

There is no universal requirement to run everything as administrator or remove anti-cheat software. Follow the current instructions for the product you bought. Do not change permissions, BIOS or protection based on generic advice; stop if instructions conflict and send support the product name and program message.

Yes. On the services page you can order paid assistance — a specialist will connect via remote access and set everything up for you.

Check the source and timestamp of your product's status. Active sales and a working label do not verify compatibility with the latest patch or every feature, or explain an error. Update timing is unknown without a developer announcement; send support the discrepancy and steps already tried. Check the rules for the exact product and the published refund policy. Record the affected period and contact the seller privately with your order number. Pausing a term, compensation or replacement does not apply automatically to every product; the specific order needs review.

Ban risk remains. Check status source and time, but sales, reviews, price and a spoofer do not guarantee account safety. Check return terms separately: they do not mean an automatic refund for every outcome.

Ban risk remains. Check status source and time, but sales, reviews, price and a spoofer do not guarantee account safety. Check return terms separately: they do not mean an automatic refund for every outcome.

DMA means direct memory access; hardware requirements must be checked for the exact product. Hardware, binding, PC changes and HWID reset rules depend on the exact product. Another product's rules do not automatically apply. Check equipment and transfer terms before buying; resets may be limited or unavailable.

A spoofer changes hardware identifiers but does not guarantee removal of a ban or safety of a new account. Hardware, binding, PC changes and HWID reset rules depend on the exact product. Another product's rules do not automatically apply. Check equipment and transfer terms before buying; resets may be limited or unavailable.

Ban risk remains. Check status source and time, but sales, reviews, price and a spoofer do not guarantee account safety. Check return terms separately: they do not mean an automatic refund for every outcome.

A ban is the game developer’s decision — we cannot influence it, and a ban is not grounds for a refund (see the Refund Policy). Ban risk remains. Check status source and time, but sales, reviews, price and a spoofer do not guarantee account safety. Check return terms separately: they do not mean an automatic refund for every outcome.

Check the source and timestamp of your product's status. Active sales and a working label do not verify compatibility with the latest patch or every feature, or explain an error. Update timing is unknown without a developer announcement; send support the discrepancy and steps already tried.

Check the rules for the exact product and the published refund policy. Record the affected period and contact the seller privately with your order number. Pausing a term, compensation or replacement does not apply automatically to every product; the specific order needs review.

Current statuses of all products are on the Product status page; every game has its own page with the list of cheats, and a badge with the status and the date of the latest patch is shown right on the product card. The fastest option is @ivsofte_updates_bot: the “Cheat statuses” section and patch notifications. Developer announcements are mirrored in our Telegram channel. If a product is not on the status page, there is no reliable signal for it — ask the administrator.

In a private request, include the order number, product and edition, checkout platform, current stage, error and steps already tried. Continue the existing conversation if it already has these details. Hide keys, passwords, login codes, payment details and private links; do not post order numbers in public chats. Contact support.

No. Don't try to launch a non-working program — this may result in an account ban. Wait for the official update in the Telegram channel.

Check the source and timestamp of your product's status. Active sales and a working label do not verify compatibility with the latest patch or every feature, or explain an error. Update timing is unknown without a developer announcement; send support the discrepancy and steps already tried. Check the rules for the exact product and the published refund policy. Record the affected period and contact the seller privately with your order number. Pausing a term, compensation or replacement does not apply automatically to every product; the specific order needs review.

Statuses are not assigned by guesswork. The main source is the official APIs of the cheat developers themselves — we poll them automatically every 10–30 minutes. The second source is developer announcements from our Telegram channel: the bot parses them and links them to a specific product. The third and weakest one is whether sales are enabled on the payment platform; it is used only as a fallback. An honest caveat: if a product has no reliable signal at all, we do not invent a status — such a product simply does not appear on the Product status page. So before buying a long subscription it is still worth double-checking the status with support.

IVSOFTE is a software store. We sell license keys for software from verified developers, provide technical support and software installation services.

Start with the game and client, required features and budget. Compare exact products and editions using current listings. A higher price does not prove better compatibility or lower ban risk. Before-buying checklist.

Aimbot — automatic aiming at enemies. ESP (Extra Sensory Perception) — displaying information about enemies (health, distance, name) through walls. Wallhack — visualizing enemies through walls and objects.

Start with the game and client, required features and budget. Compare exact products and editions using current listings. A higher price does not prove better compatibility or lower ban risk. Check each required feature for the exact edition and game version. A general status does not confirm a feature, recording invisibility or zero FPS loss. Ask before buying if confirmation is missing.

Trial access, duration, start event and pauses must be specified for the selected plan. Purchase, delivery and first activation are different events. Ask beforehand if the rule is not published. Open the exact product's checkout and check methods, currency, fees and total before confirming. Do not transfer money using details from an unsolicited message.

@ivsofte_updates_bot is the fastest way to find out what happened to your game and your cheat. It checks game updates roughly every 10 minutes and sends a notification when a game has actually been updated — including “silent” patches with no announcement. What it can do: subscribe to the games you play (/mygames lists your subscriptions and lets you unsubscribe), show cheat statuses with a “notify me when it is fixed” button, show a product’s update history, and answer questions with an AI assistant that knows our catalogue and can read screenshots of errors. Languages: Russian and English, switched with /language.

Start with the game and client, required features and budget. Compare exact products and editions using current listings. A higher price does not prove better compatibility or lower ban risk.

Check each required feature for the exact edition and game version. A general status does not confirm a feature, recording invisibility or zero FPS loss. Ask before buying if confirmation is missing.

Match OS and build, processor, game client and hardware to the product requirements. Steam, Xbox on PC, consoles, phones and emulators are not interchangeable. Do not change BIOS or protection based on assumed compatibility.

Trial access, duration, start event and pauses must be specified for the selected plan. Purchase, delivery and first activation are different events. Ask beforehand if the rule is not published.

Open the exact product's checkout and check methods, currency, fees and total before confirming. Do not transfer money using details from an unsolicited message.

Ban risk remains. Check status source and time, but sales, reviews, price and a spoofer do not guarantee account safety. Check return terms separately: they do not mean an automatic refund for every outcome.

Hardware, binding, PC changes and HWID reset rules depend on the exact product. Another product's rules do not automatically apply. Check equipment and transfer terms before buying; resets may be limited or unavailable.

State the game, product being considered and main question, then add system details you already know. No order number is needed before buying. Public instructions, remote setup and paid help are different services; confirm scope and price beforehand.