What to do if it doesn't work?

If the purchased software doesn't launch or throws errors — don't panic. In 95% of cases the issue is resolved by disabling Windows security services. Follow the instructions below step by step.

Step 1: Check your Windows version

Make sure your operating system meets the software requirements.

1. Press Win + R or open Windows Search.
2. Type the command: winver
3. Press Enter — a window will show your OS version.

Compatibility and security

Disabling or removing protection increases the risk of computer infection. A compatibility requirement does not establish that a file is safe. If your browser or antivirus displays a warning, stop the download or launch and send support the threat name and file source. Do not bypass the warning or restore a quarantined file without verification.

Open Control Panel → Programs and Features .

Step 3: Uninstall anti-cheats and conflicting software

Some programs conflict with the software at the driver level. They must be completely removed.

Must uninstall:

• Faceit (and Faceit Anti-Cheat)
• Valorant / Riot Vanguard
• ESEA Client
• Any other game anti-cheats

1. Open Control Panel → Programs and Features.
2. Find and uninstall the listed programs.
3. Restart your computer.

Compatibility and security

Disabling or removing protection increases the risk of computer infection. A compatibility requirement does not establish that a file is safe. If your browser or antivirus displays a warning, stop the download or launch and send support the threat name and file source. Do not bypass the warning or restore a quarantined file without verification.

Step 5: Disable Windows Firewall

1. In Windows Search, type: Firewall.
2. Disabling or removing protection increases the risk of computer infection. A compatibility requirement does not establish that a file is safe. If your browser or antivirus displays a warning, stop the download or launch and send support the threat name and file source. Do not bypass the warning or restore a quarantined file without verification.
3. Disabling or removing protection increases the risk of computer infection. A compatibility requirement does not establish that a file is safe. If your browser or antivirus displays a warning, stop the download or launch and send support the threat name and file source. Do not bypass the warning or restore a quarantined file without verification.
4. Select Turn off for both private and public networks.

Compatibility and security

Disabling or removing protection increases the risk of computer infection. A compatibility requirement does not establish that a file is safe. If your browser or antivirus displays a warning, stop the download or launch and send support the threat name and file source. Do not bypass the warning or restore a quarantined file without verification.

Step 7: Disable Core Isolation

1. In Windows Search, type: Core isolation.
2. Open the found setting.
3. Turn off Memory integrity and all other options inside this tab.
4. Restart your computer — the change will apply after reboot.

Step 8: Run as Administrator

Always run the software as Administrator. To do this:

1. Right-click the program file.
2. Select Run as administrator.

Compatibility and security

Disabling or removing protection increases the risk of computer infection. A compatibility requirement does not establish that a file is safe. If your browser or antivirus displays a warning, stop the download or launch and send support the threat name and file source. Do not bypass the warning or restore a quarantined file without verification.

Nothing helped?

If you've followed all steps but the software still doesn't work — contact the administrator. They will help you figure it out.